Customer Engagement Solutions

OneTooX - empowering service personnel

With OneToo X, our clients can distribute individual ad hoc client communication output across multiple channels. OneToo X allows for service staff to engage directly with clients through the channels of their choice – straight from their desktops.

Reach clients through all channels and increase process efficiency

As a true omnichannel application, our clients can reach their customers through physical print (onsite or remote), digital post and e-Boks, Mysites or online banking platforms, websites, mobile web and apps, email and text messages.

In addition to channel flexibility, several features ease their workday and automate CCM workflows. Business rules can be embedded directly into workflows so that preferred channels are used, and documents are auto-archived as well as integration to value-added services such as payment, signing and reporting. Audit trails and notifications (has the communication been received, read and acted upon, e.g., payment made) are also included.

Fast implementation

  • Improve efficiency –-centralized approach to cross-channel communications (eliminate silos)
  • Speed up digital transformation –- leverage existing systems, even legacy ones
  • Improve the customer experiencethrough personalization, interactivity, consistency, and convenience
  • Fast onboarding –the solution is up and running in hours or days, not weeks or even longer, so clients can come to market fast with without expensive and resource-consuming IT implementations

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Get in touch
Christian Staalby, Industry Lead for Insurance, Manufacturing

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