Customer Communication Management

We help brands automate customer communication, business and engagement processes across the omni-channel through advanced services, technology, platforms and infrastructure.

Our service domains

We operate across five service domains

Digital Business Processes Optimization & Automation

Designing and implementing digital business processes to improve customer experience, increase revenue, reduce costs and improve operational efficiency.

Technology Platforms

Managing differentiating customer experiences and communication across touch-points on top of a modernized digital platforms to handle all aspects end-to-end.

Administrative Communication & Services

Managing administrative and transactional engagement with customers across the omnichannel - from printing and distribution to digitizing payments, signing, and communication.

Marketing Output

Building relationships, loyalty and advocacy through delivering contextual and relevant marketing based on data, insights and segmentation - on both digital and print.

Platform Services

Build customer experiences and improve workplace efficiency with diverse technical capabilities that adds value to targeted use cases – from digital signing and payment to public register look-up, analytics, and workflow approval.

Our technology partners

We collaborate with the finest tech companies in the world

Contact our in-house expert

Swati has over 18 years of experience in helping customers in solving complex business problems, very specifically in improving customer communications and automating and digitising business processes. Having worked in various Fortune 500 companies such as Xerox, Adobe and HP, Swati has extensive knowledge and experience of working with both private and public sector customers.

Swati Maroo

Consulting Director, Customer Communication Management

+45 22 49 41 57 smr@charlietango.dk