Customer Communication Management

Technology Platforms

What does it mean?

Managing differentiating customer experiences and communication across touch-points on top of a modernized digital platforms to handle all aspects end-to-end.

Driving Communication With Technology Can Take Your Business Further

Leveraging digital technologies to engage with clients is standard practice in today’s business world. But being able to identify the right solution, then ensure it is properly managed, is an extremely specialized skill set.

Expert Help with Modern Solutions

Managing customer communications with a digital platform will reduce your TCO, as well as making your communications both faster and more reliable. When you come to us, you get all the benefits of our many years’ experience in managed services for customer communications and other business processes. As a one-stop shop, we are able to advise, implement and also manage your solution.

Fuel Your Long-Term Business Efficiency

Our Customer Experience Management Platform as a Service, CXPaaS, gives you a future-proof state-of-the-art platform that supports any aspect of managing customer communication. You can either use it as a turnkey solution or as separate, modular services such as AutooX, OneTooX and e-Boks solutions. We also have partnerships with e-Boks, Quadient, Microsoft and Google Cloud.

What we can offer you

  • CCM Platform Strategy

    Customers expect personalized communication delivered exactly when they need it. This continuously impacts data, customer journeys and flows, as well as various output channels. That’s why companies need an enterprise-grade CCM platform to manage all their customer communication, processes and services.

    We can help you navigate the CCM platform market to find the solution that best supports your business objectives. We establish an understanding of how your requirements, the system’s possibilities, and various technologies all interact together with your organization, processes and systems.  You will be able to manage all customer communications coherently in conjunction with other customer touch-points, generate and deliver output across the omnichannel, leverage data integrations, automate workflows, and support workplace efficiency.

  • Archiving Optimization

    As businesses use an increasing number of platforms and systems to communicate with their customers, it can be costly in both time and resources to find and retrieve historical communication.

    Our solutions facilitate the proper archiving of customer communications. They allow you to keep track of your customer communications, easily extract the data you need and distribute it through a desktop client, web-client or web service interface. Optimizing your document archiving platform service with us will improve your processes, workflows and customer experience, as well as reduce your TCO.

  • CXPaaS 2.0

    Digital transformation disrupts business models, makes existing processes obsolete, and increasingly commoditizes digital offerings. Profit margins are driven down across most industries and operational efficiency is no longer a sufficient competitive differentiator. Instead, businesses have to differentiate themselves by the way they interact with their customers throughout the whole customer journey. 

    With Charlie Tango technology, you can design, manage, and deliver high-volume and on-demand personalized digital services and communications from one centralized platform – across the entire customer journey. This will deliver benefits like seamless customer journeys, simplification, relevance and personalization, as well as revenue growth. Our CXPaaS platform can be configured to meet your precise business requirements. We can also both drive the implementation and manage it as a service.

  • CXPaaS Migration Assessment

    Obtain a clear understanding of how you best migrate to, and set up, your new CCM platform. We analyze your current set-up (including communication, documents, assets, templates and workflows), assess its current fit to your business requirements, identify and document required adjustments and devise an overall implementation plan.

  • e-Boks

    e-Boks is efficient, safe and user-friendly. The platform facilitates services and integrations and enables digital distribution, interaction and storage of important digital information between businesses and their customers.

    Make sure you’re getting the full benefits of your e-Boks platform and boost your business with a wide range of services. With everything from secure digital distribution, dialog and digital signatures to integrated portal solutions and business intelligence, you will increase effectiveness, reduce costs – and improve your customer experience.

  • OneTooX

    As businesses send out increasing amounts of administrative communication, manually preparing and distributing individualized customer communication is both a costly and slow process for your customer service staff.

    You can remove the manual steps in your traditional physical print and digital communication workflows by automating and simplifying the distribution of communication for administrative staff. Our OneTooX solutions improve your customer experience by ensuring digital first communication through your customers’ choice of channels.  You will also be able to reduce your TCO and consolidate your administrative communication.

  • AutooX

    Today’s customers expect to receive information they want, when they need it, and through their preferred channels. Individualizing customer communication, distributing it across the omnichannel and ensuring satisfactory levels of engagement can be a challenging and resource-hungry process.

    AutooX, our future proof, data agnostic consolidated digital first platform, will automate your business processes and deliver exceptional customer experiences. It allows you to improve business benefits through coherent customer communication, simplification, relevance and personalization. AutooX is designed to securely support event-driven and system-generated customer engagement. At the same time, you can quickly craft templates in your brand design and send end-to-end personalized communication across all channels.

  • Archiving

    As businesses use an increasing number of platforms and systems to communicate with their customers, it can be costly in both time and resources to find and retrieve historical communication.

    Our solutions facilitate the proper archiving of customer communications. They allow you to keep track of your customer communications, easily extract the data you need and distribute it through a desktop client, web-client or web-service interface. Optimizing your document archiving platform service with us will improve your processes, workflows and customer experience, as well as reduce your TCO.

Christian Staalby

Christian Staalby

Managing Director, Customer Communication Management

+45 30 46 34 43cst@charlietango.dk