The future belongs to the unique customer experience - how does automation create an efficient business and high perceived customer value?
Automation is a fixed point on the agenda of companies and public organizations that are planning an upcoming digital transformation - or are already doing well. As the speed of digitization increases, technologies such as machine learning and AI are increasingly being used as leverage to drive automation. The goal is often to realize cost savings through increased efficiency and, to a lesser extent, to strengthen the digital customer experience. Charlie Tango and Google are therefore inviting to an inspiring morning seminar where we offer our suggestions on how technology can be used to streamline and deliver better-connected customer experiences.
By continually involving cases and drawing on our overall experiences, we raise a number of questions to focus on the opportunities and challenges that increasing automation brings to people, companies and society. We also look at the importance automation has for the user experience as we move from interacting with humans to interacting with robots, as well as what specific technologies you can use to not only save resources but also enhance the user experience. sheep.
08.30 - 09.00 Breakfast and registration
09.00 - 09.10 Welcome - Lars Bjørn Falkenberg, CEO, Charlie Tango
9.10 - 09.20 Google in Denmark - A digital agenda - Malou Aamund, CEO Director, Google Denmark
What role does Google play in the digital transformation of the public and private sectors in Denmark, and what short- and long-term areas are focused on?
09.20 - 09.55 Digital Denmark - Eva Berneke, CEO, KMD
How far are we with digital transformation in Denmark, and what opportunities and challenges does automation bring to people, businesses and society in general?
09.55 - 10.25 The good customer experience in an automation perspective - Rasmus Sanko, Chief Experience Officer, Charlie Tango
What is the significance of automation for the user experience as we move from interacting with humans to interacting with robots, and how should you as a company or public institution relate to this development?
10.25 - 10.40 Coffee Break
10.40 - 11.10 Technology as a driving force for efficiency and customer experience - Rikke Hagemann, Industry Manager, Google Denmark
What specific technologies can most easily be used today to not only save resources but also enhance the user experience?
11.10 - 11-25 Rounding off - Lars Bjørn Falkenberg, CEO, Charlie Tango
Summary of the day and concrete examples of how to best start using technology to solve business challenges
11.25 - 12.00 Sandwich and network